Thrive Pilates Studio Policy

Using the studio

Please use Thrive Pilates equipment and services only under the supervision of a recognised, qualified member of our team. Be considerate of others and wear appropriate footwear at all times.

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Arriving for your session

Sessions cannot be extended if you arrive late. If you arrive more than 10 minutes after a group class begins or more than 15 minutes after a private session begins, your place will be treated as a missed session and charged in full.

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Bookings and cancellations , missed classes and refunds

You can book group classes in person, by email, through our website or through the Wix Spaces booking app.

Please cancel a booked class at least 24 hours before its start time. If you cancel with less than 24 hours’ notice or do not attend, the class will normally be deducted from your plan. We reserve that space for you and may be unable to offer it to another client at short notice.

Classes are for the named plan holder and cannot be shared or transferred.

If adverse weather prevents you from attending a class that still goes ahead, our usual cancellation and missed-class rules apply. If Thrive Pilates cancels a class, including because minimum numbers are not met or the studio cannot safely open, the class will be returned to your account.

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Plans and session expiry

All sessions must be used within the validity period shown on your purchased plan. Unused sessions cannot be carried over beyond that period. If a medical issue or other prolonged circumstance prevents you from using your sessions, please contact us so we can discuss an agreed extension.

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Personal belongings and safety

Please take care of your personal belongings. Thrive Pilates is not responsible for loss or damage to belongings brought onto the premises, except where the law says otherwise.

Nothing in this policy limits your statutory rights or excludes Thrive Pilates’ liability for death or personal injury caused by its negligence.